The Dispatch Center
The primary answering point for all wire-line, wireless, and VOIP (Voice Over Internet Protocol) 911 calls for all of Porter County.
If the call is determined to be a police call in the Town of Chesterton or Porter the 911 call is transferred to the respective agency
Operates on a 24/7 365 day basis
Dispatches for 27 agencies:
18 Fire Departments, 6 of which operate ambulance services
8 Police Departments
1 County-Wide EMS Agency
Employs 36 full time and 3 part-time telecommunicators.
Handles on average 475 inbound phone calls per 24 hour period
Text to 911
Dispatch Operator Information
All DISPATCHERS are certified as EMERGENCY MEDICAL DISPATCHERS through the National Academy of Emergency Medical Dispatch program.
They provide callers with pre-arrival medical instructions, including CPR, while help is on the way.
All DISPATCHERS are cross trained to be a 9-1-1 call-takers as well as POLICE, FIRE, and EMERGENCY MEDICAL DISPATCHERS.
The center operates on 2-twelve hour crews in a 24-hour period
Other Services Provided
Other notification or call out services that are provided for include:
Porter County Animal Control Agency
Porter County Coroner
Porter County Emergency Management Agency
Porter County Fire Investigation Strike Team
Porter County Hazardous Materials Team
Porter County Search and Rescue Team
Porter County Technical Rescue Team
Porter County Water Rescue/Dive Team
IDHS District 1 Task Force
This center has satellite weather service monitoring and one of the Porter County emergency siren activation control units to activate all the emergency sirens on the system around the county.
The Dispatch Center itself is entirely computerized with systems that include Tiburon dispatch software, mapping system, IDACS / NCIC, Motorola's MCC 7500 IP Dispatch Console, and Motorola's CallWorks CallStation 911 call software.
Enhanced 911 imports automatically to the dispatcher's computer screen with the caller's wire-line phone information or cell phone number.
Give 9-1-1 the information they need to help you fast. Your safety profile is free, private, and secure. Smart911 services provided free to the public by Porter County to enhance the information provided when dialing 911 from a cell phone. See more information and to create a safety profile, visit Smart911. Once a safety profile is created, if you live, work, visit or travel through an area with Smart911, your profile can offer valuable details to assist you during an emergency.
In addition, dispatchers also operate the mobile data system allowing computerized communication with police cars, fire vehicles, and emergency medical vehicles.
August 2014 Porter County began accepting Inbound Text messages to 911. This Next Generation service allows citizens, who own a cell phone capable of sending text messages, to text to 911. Always know B 4 U TXT 911 VOICE is best. Make a voice call when you can. Text if you can't make a voice call, or if a voice call would put you in danger. Text-to-911 is not as fast as making a voice call. The 911 center may ask you to make a voice call if you don't know your location.